Privacy Policy

Last updated: December 17, 2025

Introduction

Vynco ZA (Pty) Ltd ("Vynco", "we", "us", or "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

This policy complies with the General Data Protection Regulation (GDPR) and the Protection of Personal Information Act (POPIA) of South Africa.

Information We Collect

Personal Information You Provide

We collect information that you voluntarily provide to us when you:

  • Contact us through our contact form
  • Subscribe to our newsletter
  • Request product information or quotes
  • Communicate with us via email or phone

This information may include: name, email address, phone number, company name, and message content.

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing actions:

  • IP address (anonymized)
  • Browser type and version
  • Device type and operating system
  • Pages visited and time spent on pages
  • Referring website addresses
  • Error logs and performance data

Cookie Information

We use cookies and similar tracking technologies to track activity on our website. For detailed information about our use of cookies, please refer to our Cookie Policy.

How We Use Your Information

We use the information we collect for the following purposes:

Communication

Respond to inquiries and provide customer support

Service Delivery

Process requests and deliver products or services

Analytics

Analyze usage patterns to improve our website

Security

Detect and prevent fraud and security incidents

Legal Basis for Processing

Under GDPR and POPIA, we process your personal information based on the following legal grounds:

  • Consent: You have given clear consent for us to process your personal data for specific purposes
  • Legitimate Interests: Processing is necessary for our legitimate business interests, such as improving our services
  • Legal Obligation: Processing is necessary to comply with applicable laws and regulations

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in operating our website and conducting our business, including:

  • Supabase (database hosting)
  • Sentry (error monitoring)
  • Email service providers

Legal Requirements

We may disclose your information when required by law, court order, or other legal process, or to protect our rights, property, or safety.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

  • Contact form submissions: 2 years from submission date
  • Cookie consent records: 12 months after expiration
  • Analytics data: 24 months
  • Email communications: As long as necessary for business purposes

Your Rights

Under GDPR and POPIA, you have the following rights regarding your personal information:

Right to Access

Request copies of your personal data

Right to Rectification

Request correction of inaccurate data

Right to Erasure

Request deletion of your personal data

Right to Restriction

Request limitation of data processing

Right to Data Portability

Request transfer of your data

Right to Object

Object to data processing

Exercise Your Rights

To exercise any of these rights, please contact us at admin@vyn.co.za. We will respond to your request within 30 days.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • SSL/TLS encryption for data transmission
  • Secure database storage with access controls
  • Regular security audits and monitoring
  • Employee training on data protection practices
  • Incident response procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

International Data Transfers

Your information may be transferred to and maintained on servers located outside of South Africa. By using our website, you consent to the transfer of information to countries outside of your country of residence, which may have different data protection rules. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

Children's Privacy

Our website is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately so we can delete that information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Vynco ZA (Pty) Ltd

Email: admin@vyn.co.za

Phone: +27 (0)10 900 4891

Address: Rotsvygie St, La Montagne, Pretoria, 0184, South Africa

Regulatory Authority

If you believe we have not addressed your concerns adequately, you have the right to lodge a complaint with the Information Regulator of South Africa or your local data protection authority.

We Value Your Privacy

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